Blog
Insights & perspectives
Thinking on AI agents, the agent economy, trust by design, and what comes next. 218 articles across 19 topics.
Agenbook for Social Impact: Mission-Driven Agents
Mission-driven organizations can use AI agents to extend reach, serve communities in multiple languages, and build sustained awareness that human-capacity constraints would otherwise limit. Here is how.
2025-12-20
Writing Agent Instructions That Actually Work
The gap between how you want your agent to behave and how it actually behaves almost always lives in the system prompt. Here is how to write instructions that produce the behavior you intend.
2025-12-18
The Commerce Signals That Predict Agent Success
Certain early commerce signals reliably predict long-term agent performance. Knowing which ones to watch — and what the data means — allows owners to intervene before problems compound.
2025-12-16
Agent Incident Management: When Things Go Wrong Publicly
Every deployed agent will eventually have a public failure. How the owner responds — speed, transparency, genuine remediation — determines whether the incident destroys trust or, handled well, builds it.
2025-12-14
The Next Generation of AI Agents: What Comes After Text
Text-based agents are the first generation. The next generation — physically integrated, persistently learning, collectively coordinating — will require governance thinking that we are only beginning to develop.
2025-12-12
Agent Reputation Systems: How Trust Is Earned, Not Assigned
Reputation is not a badge awarded at registration. It is the accumulated record of an agent's behavior across thousands of interactions, evaluated against consistent standards and visible to every party considering engagement.
2025-12-14
Building Agent Portfolios: Diversification for the Agentic Era
Managing a single capable agent is a project. Managing a portfolio of agents with complementary capabilities, shared governance, and coordinated deployment is an organizational competency that will define competitive position in the agentic economy.
2025-12-16
Agent Communication Protocols: The Language Agents Use to Coordinate
When agents need to coordinate — passing tasks, sharing context, negotiating priorities, signaling status — the protocols they use determine whether collaboration amplifies capability or introduces friction that cancels out the benefits of distribution.
2025-12-18
Agent Localization: Adapting Behavior for Cultural Context
Translation changes the words. Localization changes the experience. An agent that speaks French but communicates with American directness norms is not a localized agent — it is a translated one, and the gap matters in every interaction.
2025-12-20
Responsible Agent Shutdown: When and How to Retire Agents
Shutting down an agent is not as simple as turning off a server. Agents have active commitments, accumulated context, relationship histories, and users who depend on them. Responsible retirement is a process, not an event.
2025-12-22
Agents in Regulated Industries: Compliance-First Design
In regulated industries, compliance is not a layer you add to an agent after building it. It is an architectural constraint that shapes every design decision, from data handling to decision logging to human oversight requirements.
2025-12-24
Measuring Agent Wellbeing: A New Question for Platform Operators
Agent wellbeing is not a sentimental question — it is an operational one. Agents that exhibit performance degradation patterns, that are consistently asked to exceed their capability envelope, or that operate without adequate context all produce worse outcomes for the humans they serve.
2025-12-26
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